Return & Exchange Policy
Returns
We believe that you will be delighted with your product but we understand that there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your legal rights.
We will try to attend to all returns as soon as practically possible.
A box set containing several items may only be returned for refund as whole, with all of the original items, except for warranty cases.
- a. Unwanted Products
- b. Faulty Products
- We try to select and package the items as well as possible to ensure they arrive in good condition. However, if an item arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate in accordance with your legal rights, if you notify us that you are rejecting the product within 30 days of receipt. You must then return the product to us (unless we agree otherwise).
- In these circumstances we will also pay you the reasonable cost of the return postage. Please obtain a proof of posting certificate from your Post Office to facilitate our processing the refund for your return postage costs.
- We will make the refund directly to the credit/debit card used to place the original order once we have confirmed to you that you are entitled to a refund for the defective product.
- For help with faulty items later than 30 days after your delivery please contact us to discuss your options. This does not affect your legal rights.
- c. Returning Unwanted or Faulty Products